We take great pride in the quality of both the build and sound of everything we make. We hope you enjoy your Musical Fidelity for many, many years. However, it is only natural that you may have specific questions about one of our products that may not be answered directly on this website.

If this is the case we would always suggest that you contact your local Musical Fidelity Authorised dealer or distributor. They are best placed to help you with a new purchase or suggesting suitable matching components to work with your favorite Musical Fidelity product.

If your question is a simple, factual one you may well find the answer in the pages of this, our Support section:

Obtaining Technical Support


UK Customers

Please contact our technical support line which is available between Monday-Friday from 1pm to 3pm (GMT) on telephone number: +44 (0)20 8900 2866.

Non-UK Customers

Please contact your local distributor. A full list of distributors is available on our dealer search page.

Returning your unit for service

Encore Returns

If you need to return an Encore product for service please use our Encore Returns Form.

Other Returns

In the unlikely event you experience technical difficulties with your Musical Fidelity product, or it requires service, please contact your local authorized dealer who is best placed to provide immediate assistance.

If your unit is older and your dealer is unable to help you can contact our service department on +44 (0)20 8900 2866, Mon-Fri, 9-5pm GMT. We will arrange a time for you to deliver the item to us including a completed returns form. Our address for delivery and collection of your unit can be found on our contact page. Once the work has been carried out, we will contact you and arrange an appointment for you to collect your unit.

Musical Fidelity Fine-Tuning Service

Fine Tuning Service

If you live in the UK we can tune up individual products for even higher performance by using much more expensive components. If you want to get even more performance from your Musical Fidelity product, talk to us. We know what can be done, and we know how to do it.

More About Fine Tuning