Warranty

Dear Customer,

All Musical Fidelity products are produced under the highest possible level of quality control. Every single product runs through a four-hour testing procedure wherein the mechanical and electrical performances, as well as the sound characteristics, are checked. Only when the product satisfies our expert test team may it leave our factory.

The Musical Fidelity warranty is only valid for new products that are purchased from an authorised Musical Fidelity retailer.

If a product was bought from a non-authorised dealer, the customer must claim their warranty directly with the retailer.

International Sales and Warranty

Please note that, in general, defective products should be returned to the dealer from whom the product was purchased.

We always recommend customers purchase our products from a local Musical Fidelity partner. Local Musical Fidelity dealers always provide the best ratio of price, consultation, demonstration facilities and service.

In the unlikely event that you as a customer have a reasonable complaint and can prove a valid warranty, Musical Fidelity, through their national sales organizations will repair the defective product free of charge (including labour and replacement parts) in any country where an official Musical Fidelity distribution is represented.

This complements the national/regional legal requirements of trading partners or national sales organisations and does not restrict in any way the legal rights that you have as a customer.

Note: Please contact the relevant national distributor for details.

Warranty: Terms and Conditions

To show our confidence in our products and as a way of offering long-term support to our customers, we offer a two year warranty that is managed by our local distributors (see list of distributors).

  • A warranty is valid only for products purchased from an authorized Musical Fidelity retailer or dealer.
  • This warranty offer is limited to the repair of the equipment (which could be a repair or replacement at our discretion, neither of which affects your original warranty).
  • Neither transportation or any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty.
  • A warranty is only valid for the original owner. It is not transferable.
  • To validate your warranty, you will need to provide the original sales invoice or other proof of ownership and date of purchase.
  • Warranty must be claimed within two years of purchase from an authorized dealer. After this period of time, the warranty will expire.
  • The legal warranty obligation exists in addition to this warranty and is not limited by this warranty.

    • A Musical Fidelity warranty relates to claims of defects in materials and/or workmanship at the time of purchase. It does not cover:

  • Deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads, drive belts and cartridges.
  • Damages caused by incorrect installation, connection or packing.
  • Damages caused by any use other than the correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorized by Musical Fidelity.
  • Damages caused by faulty or unsuitable ancillary equipment.
  • Damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of Musical Fidelity and its appointed distributors.
  • Products where the serial number has been altered, deleted, removed or made illegible.
  • Repairs or modifications that have been executed by an unauthorized person.

    • Packaging

    Products from Musical Fidelity are expertly engineered precision instruments, which can get damaged when wrongly used or transported. Packaging is a part of the product. Please handle packaging and all accessories with care and store them away safely for future use.

    If a product is shipped or transported for a warranty claim without the original packaging, or if it is not packed according to the instruction manual, the warranty shall be void, as any damage caused by transportation is not covered by guarantee.

    Commercial Use

    Faults caused due to using domestic products in commercial environments or on commercial scales are not covered by warranty. Most Musical Fidelity products – unless expressly advertised otherwise – are intended for domestic use only. Using them for business applications are done so at your own risk.

    We wish you lots of hours of music enjoyment with our products.